Your kitchen runs.
Medo handles the orders.

A WhatsApp waitress that takes one order at a time, plus a web-chat manager that runs the back office across every branch. No app to install, no staff to train.

Three teddy bears celebrating with coffee, croissant, and avocado toast in a meadow

See it in motion

Three short clips. Three roles.

Recorded straight from the phone and the iPad — no edits, no stunt-doubles.

Video coming soon

Waitress takes an order

A customer orders breakfast over WhatsApp. The waitress confirms items, sends the payment link, and closes the session.

Open orders dashboard

Video coming soon

Manager runs the back office

Boss tells the manager 'we ran out of matcha'. Item availability flips across every branch in two messages.

Open manager chat

Video coming soon

Live orders dashboard

Real-time order flow across three branches, with today's sales-by-category in the right rail.

Open orders dashboard

What's inside

One product, three jobs.

Each role has its own boundary. The waitress takes one order at a time. The manager runs the back office. The dashboard watches every branch.

Client-facing

Waitress

Lives on your restaurant's WhatsApp number. One short-lived session per customer — takes the order, answers menu questions, sends the payment link, closes.

  • No app to install — customers just message your number.
  • Unpaid orders carry forward so nothing falls through the cracks.
  • Tenant-locked tools: a customer can never bleed into another branch.

Admin-facing

Manager

A web-chat shop manager that runs the back office. Mark orders paid, void no-shows, set item availability, ask 'how is today going?' and get a one-message summary.

  • Per-branch sessions with explicit "new conversation" reset.
  • Same brain on web chat, WhatsApp, and an Excel side-pane.
  • 60-minute idle close so context doesn't bleed across shifts.

At-a-glance

Orders dashboard

Every active, completed, and cancelled order across all branches in one live view, with today's sales-by-category in the right rail.

  • Mark paid, complete, or cancel without leaving the page.
  • Branch tabs share muscle memory with the admin tools.
  • A single shareable URL — no login wall for the boss.

Why operators stick around

Trusted by restaurants in Hong Kong.

The waitress catches phone-order details I'd miss at the cashier. Last week she rescued a HK$420 order that came in mid-lunch rush — the customer just kept typing on WhatsApp while I was running the floor.

WK

炒飯哥

Wong Kei Café · Sai Ying Pun

I read the daily summary in 30 seconds instead of scrolling through 80 orders. By the time my coffee is poured I already know which branch is behind today.

MC

Ms. Chan

Café Origin · Causeway Bay

Three branches, one chat window. The manager handled an out-of-stock matcha across all of them in two messages. That used to be three phone calls and a WhatsApp group with too much shouting.

RL

Ricky Lau

DCS Group · Operations

Get in touch

Talk to us.

Drop a message on WhatsApp, give us a ring, or pop by the office. We'll get back to you within the same business day.